LinkMaster and RedundancyMaster are not in the current sales list. This section documents older licensing procedures for existing installations; it is not a new-product or entitlement recommendation.

V5, LinkMaster and RedundancyMaster activation

  1. For KEPServerEX V5, open License Utility from the system-tray icon. In LinkMaster or RedundancyMaster use Help → License Application.
  2. Choose Manage Software Licenses → Next → Activate a product → Next.
  3. Enter the Activation ID under Create an Activation Request File. Use Save to File to create activation_request.txt and ask support to process it.
  4. Import the returned response.txt through Manage Software License Activation → Import the Activation Response File → Import File.
  5. In KEPServerEX, check Activation Complete, then Next → View Licenses. LinkMaster/RedundancyMaster may show View Licenses directly.

Transferring an older-version licence

  1. Open the product’s licensing tool as above. Choose Manage Software Licenses → Transfer a product activation → Next.
  2. Select the licence in Select an Activation to Transfer; continue through Transfer the Activation File → Save to File.
  3. Read the old-activation removal warning and any renewed-maintenance warning. Confirm OK only when ready.
  4. Save transfer_request.txt and send it to support, using another computer if necessary.
  5. Wait until processing releases the licence. After confirmation, follow the activation procedure on the target using the same Activation ID.

Older products: Hardware Key and runtime

  1. Use Manage Hardware Key Licenses → Next → Import a Hardware Key Certificate → Import File to select the .lic file for the correct FLEX ID; choose Open.
  2. Check products under View Licenses and attach the matching physical USB key.
  3. If a restart is required, first obtain the process owner’s approval and a planned outage. In KEPServerEX/RedundancyMaster use the tray menu’s Stop Runtime Service, then Start Runtime Service after it stops.
  4. For LinkMaster, choose File → Shutdown Runtime, then reopen the application. Do not perform an unplanned restart in production.

ClientAce — activation through a support case

  1. Open Start → Programs → Kepware Products → ClientAce → License ClientAce and choose Acquire License.
  2. Enter Name and Company under Registration Information. Check all License Information lines; if KEY1 is blank, reopen the tool as administrator and repeat.
  3. Do not use the tool’s automatically generated email function. Sign in to the Kepware support portal and create a case.
  4. Include purchase/licence information. Use CA License Order Activation as the subject and paste the request text into Tell us about the issue you are having.
  5. Select ClientAce and its version as the product, Licensing as the topic, then choose Open a case.
  6. Paste the licence text returned by support into Kepware ClientACE License. Choose Register License and check the success screen.

V6 activation, V5→V6 migration, maintenance renewal and emergency guide · Technical support

Portal: My Kepware.

Source: previous OPC Turkey licensing guide and screenshots.